Last updated: Tue, 27th May 2025
Calitab Kenya Limited (“we”, “our”, or “us”) operates the https://joywan.co.ke website (the “Service”). This Privacy Policy explains how we collect, use, store, share, and protect your personal data in accordance with the Data Protection Act, 2019 (Kenya).
By accessing or using our Service, you agree to the collection and use of information in accordance with this policy.
1. Data We Collect
We may collect and process the following types of personal data:
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Full Name
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Email Address
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Telephone Number
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Physical Address
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IP Address and browser metadata (Log Data)
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Usage data through cookies or analytics tools
2. Legal Basis for Processing
We process your personal data under one or more of the following lawful grounds:
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Your consent
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Performance of a contract with you
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Compliance with a legal obligation
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Our legitimate interests, provided your rights do not override them
3. How We Use Your Data
We use the collected data to:
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Provide, operate, and maintain the Service
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Improve user experience
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Communicate with you
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Comply with legal obligations
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Analyze usage trends and improve functionality
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to monitor activity on our Service. You can control your cookie preferences through your browser settings.
5. Data Sharing and Third Parties
We may share your personal data with:
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Service providers acting on our behalf (e.g., hosting, analytics, customer support)
All third parties are bound by confidentiality and data protection obligations.
6. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, or to comply with legal, accounting, or reporting requirements.
7. Data Security
We implement appropriate technical and organizational measures to protect your personal data. However, no system is entirely secure, and we cannot guarantee absolute data security.
8. Your Rights
Under the Kenya DPA, you have the right to:
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Access your personal data
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Request correction of inaccurate or incomplete data
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Request deletion of your data
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Object to processing or request restriction
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Withdraw consent where applicable
To exercise any of these rights, please contact us via the details provided below.
9. Children’s Privacy
Our Service is not intended for individuals under the age of 18. We do not knowingly collect data from children. If you believe a child has provided us with personal data, contact us and we will delete it promptly.
10. External Links
Our Service may link to external websites. We are not responsible for their privacy practices and encourage you to review their privacy policies.
11. Changes to This Policy
We may update this Privacy Policy to reflect changes in law or our practices. Updates will be posted on this page with the revised date.
12. Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy or your personal data, please contact us at:
Calitab Kenya Limited
